Shipping policy
Shipping Policy
Last updated: October 29, 2026
Thank you for shopping at NothingStaysClean. This Shipping Policy explains how orders placed through nothingstaysclean.com are processed and delivered.
Order Processing
After your order has been placed, it may require processing and production before shipment.
Many of our products are made or prepared specifically after an order is placed. Because of this, processing times may vary depending on the product and production partner.
Orders are generally processed within 2–7 business days before shipment.
Please note that processing times are separate from shipping times.
Shipping Times
Estimated delivery times depend on the destination, product and shipping provider.
Typical estimated delivery times are:
- Germany: approximately 2–7 business days after fulfilment
- European Union: approximately 3–10 business days after fulfilment
- International orders: approximately 5–20 business days after fulfilment
These are estimates only and are not guaranteed.
Delivery may occasionally take longer due to public holidays, high order volumes, customs processing, carrier delays or other circumstances outside our control.
Shipping Costs
The following shipping rates apply per order (final shipping costs are also shown at checkout before you complete your purchase):
- Germany – Standard: 5,99 €
- Germany – Standard, order value from 55,00 €: free
- Germany – Express: 9,99 €
- European Union – Standard International: 13,99 €
- International (Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates, United Kingdom, United States): 19,99 €
Where prices are displayed in another currency, the amount is converted at checkout.
Total Delivery Time (Germany)
Including processing/production (2–7 business days) and shipping (2–7 business days), the total delivery time within Germany is usually approximately 4–14 business days.
Multiple Shipments
Some orders may contain products fulfilled by different production or shipping partners.
As a result, items from the same order may arrive in separate packages and at different times.
You will not be charged additional shipping fees solely because your order is delivered in multiple packages, unless otherwise stated at checkout.
Tracking
Where tracking is available, tracking information will be sent to the email address provided during checkout after your order has been shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Address
Customers are responsible for providing a complete and correct shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has entered production or has already been shipped.
Lost, Delayed or Missing Packages
If your order has not arrived within the expected delivery period, please first check the tracking information provided.
If the tracking information does not resolve the issue, contact us at support@nothingstaysclean.com with your order number.
We will review the shipment and, where appropriate, contact the shipping or fulfilment provider.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photos of the damaged item and packaging
Please contact:
Customs, Duties and Import Taxes
For orders shipped outside the European Union, customs duties, import taxes or other fees may be charged by the destination country.
Unless otherwise stated at checkout, these fees are the responsibility of the customer.
NothingStaysClean is not responsible for delays caused by customs authorities.
Undeliverable or Returned Packages
Packages may be returned to the sender if the shipping address is incomplete, incorrect or if delivery is unsuccessful.
Additional shipping costs may apply if an order needs to be shipped again due to incorrect address information provided by the customer.
Contact
If you have any questions about shipping or your order, please contact us:
NothingStaysClean
Email: support@nothingstaysclean.com
Website: nothingstaysclean.com